Hey, I had a great experience at the KLM Airlines ORH Terminal . When she came in to ask about changing her ticket, she was greeted by professional and polite staff. Along with making sure she understood the procedure, they provided a thorough explanation of the options and any related costs. Her visit was made easy by the organization and ease of finding. She appreciated their professionality and just how fast it was to resolve her questions easily. She feels that it had been a truly smooth and easy experience.