Hey, at the Etihad Airways New York Office my mom had an amazing experience. When she came in to ask about changing her ticket, she was greeted by professional and polite staff. Along with making sure she understood the procedure, they provided a thorough explanation of the options and any related costs. Her visit was made easy by the office's organization and ease of finding. She valued their professionalism as well as how quickly and effectively her questions were answered. She found it to be a seamless and enjoyable experience overall.